Aheeva Call Center
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The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues.
Fully customizable and scalable to accommodate the changing needs of your business, Aheeva’s cost-effective solutions require only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection. Leveraging the strengths of an IP infrastructure, the Aheeva Contact Center Suite enables clients to establish a superior full-service contact center for a fraction of the investment required to operate a traditional telephony switch-based call center. Aheeva CCS features skills-based routing for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools and real-time statistics.
Aheeva Contact Center Solution is complete suite of product for Call Center based on Asterisk.
Features include the following:
- IVR capabilities
- Inbound capabilites including Skills Based Routing
- Script Designer for IVR and Skills Based Routing script
- Outbound capabilities with different dialing mode (preview,predictive,progressive and broadcast)
- Quality Monitoring Evaluation forms Included with Digital Recording and Screen Capture
- Digital Recording
- Screen Capture
- Remote Management (web based, support for IE and FireFox)
- Real-Time Statistics
- Up to 30 Canned Reports
- Load Balancing (configuration n+1), Multi-site supprt
- Real Time Adherence
